Hentao20 Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how hentao20 collects, uses, stores, and protects your personal information. We are committed to making user privacy a priority across every aspect of our platform's operations.
Effective Date: 1 January 2026. This policy is subject to periodic updates.
Information We Collect
When you register or use the hentao20 platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.
Account Information
This includes your full name, email address, phone number, date of birth, and identity details required for account verification. This information is used to create and manage your account, and to confirm that you meet the minimum age requirement.
Payment & Transaction Details
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method, such as your bank account number and account holder name. We do not store credit or debit card details directly — all payment processing is handled through approved, secure payment service providers.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser version, IP address, screen resolution, and language settings. This data is used to optimise the user experience across various mobile devices.
- Full name and identity information
- Email address and phone number
- Bank account details for MYR transactions
- Device data, browser, and IP address
- Activity records and game history
- User preferences and account settings
- Cookie and session tracking data
How We Use Your Information
The information collected is used to enable you to log in, manage your account, process deposits and withdrawals in MYR, and access all games and services available on hentao20. Without this information, we are unable to provide you with our services.
Data is used to detect and prevent fraud, verify identity, ensure compliance with Anti-Money Laundering (AML) procedures, and confirm that the platform is accessed only by users who meet the applicable age and jurisdictional requirements.
We analyse usage data in aggregate and anonymised form to understand how users interact with the platform, identify areas for improvement, and develop new features better suited to the needs of Malaysian users.
Your contact information is used to send important account notifications, transaction updates, terms amendments, and responses to any support enquiries you submit to our team.
Cookies & Tracking Technologies
Hentao20 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small files stored on your device when you visit our website.
Types of Cookies Used
Session Cookies: Used to maintain your logged-in status and enable smooth navigation throughout your active session. These cookies are automatically deleted when you close your browser.
Preference Cookies: Saves your preferences such as interface language and display settings so you do not need to reconfigure them each time you access the platform.
Analytics Cookies: Helps us understand overall platform usage patterns for service improvement purposes. This data is collected in aggregate form and does not identify any individual personally.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the hentao20 platform and your overall experience.
Data Storage, Security & Third-Party Sharing
Storage & Security
All personal data collected by hentao20 is stored on servers protected with SSL (Secure Socket Layer) encryption and strict access controls. We apply the latest industry-standard security protocols to ensure your data cannot be accessed, altered, or compromised by unauthorised parties.
Account passwords are stored in one-way cryptographically hashed form and cannot be recovered in their original state, even by our internal staff. We recommend using a strong, unique password for your hentao20 account.
Your data will be retained for as long as necessary to fulfil the purposes for which it was collected and to meet applicable legal obligations. Following account closure, certain data may still be retained for a period stipulated by law for audit and compliance purposes.
Third-Party Sharing
Hentao20 does not sell or rent users' personal data to any third party for marketing purposes. We only share the necessary information with service providers that assist us in operating the platform, including approved payment processors, cloud computing service providers, and identity verification service providers. All such providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
We may also disclose information when required by law, court order, or directive from a competent authority in Malaysia.
Your Rights as a User
You have the right to request a copy of the personal information we hold about you at any time. Such requests can be made via our support email and will be processed within a reasonable timeframe.
If you find that any personal information we hold is inaccurate or outdated, you have the right to request corrections. Some information can be updated directly through the account settings.
You may request the deletion of your account and associated personal data. Deletion requests will be processed subject to the record retention obligations prescribed under applicable Malaysian law.
To exercise any of the above rights, or if you have any questions about this Privacy Policy, please contact the hentao20 support team via the following email:
Support Email:
Any changes to this Privacy Policy will be posted on this page with an updated date. Your continued use of the hentao20 platform after any amendments constitutes your acceptance of the revised policy. For more information on using the platform, please refer to the FAQs or Terms & Conditions us.